People like to eat. That is a fact that cannot be questioned. While the comfort of home and cooking there is unmatched, dining outside where you pay for the food and enjoy sitting with other people around you is also enjoyable. This is why it is not easy to be in the restaurant business.
You have to rely on the backbone of the business which is most of the time, your staff. Their food service training is vital to the performance they will soon be expected to deliver. Your customers will not expect anything less than good service. If they end up being disappointed, then you will be at the end of the line.
Even their smallest mishaps can affect the way customers come in and out. And there might not be a lot coming in if the front liners cannot deliver according to customer demand. It will not be easy for you to bring back the regulars if they have been disappointed. Therefore, it is so important to establish a team that can help you be a winner in this kind of business venture.
Their satisfaction is basically what makes you stay on top, or at least, as competent as the rest. Winning them over takes more than experience. You have to bank on the skills, drive, motivation and capability of your employees too. Winners are not born, they are made. That may sound cliche, but nevertheless still true.
A boss may not know what exactly what these things are but he can ask help from the experts. If you have been in business long enough, then you know what matters. List the ones that need to be established with the newbies. Assign a department or a group who will show them what to do.
If you do not really know how to train someone, then leave it to the professionals. There are third party companies in charge of a program that helps you get your waiters and waitresses ready before they face the folks. Certification at the end of it will prove they are fit to fill the staff and can be considered part of your team already.
You cannot expect to build champions of a team if your folks does not the heart and talent for it. They can be experts, skills can be taught, but attitude is mostly inherent. A bad apple in the group is going to take away all that you have worked for, or at least, most of it.
Remember that every great team still starts off with whatever raw talent they have. Be mindful of those you hire. Make sure they are good enough to be developed. After that, you need to consider the structure of the program. It needs to be aligned with what your business stands for.
They have to gain some people skills too, because they will be interacting with them all day or all night long. That is what the nature of the job is. Get an organized list on what they need to have knowledge on, before they hit the floor. Not having enough of that, will make customers frustrated because they will not be able to answer questions.
You have to rely on the backbone of the business which is most of the time, your staff. Their food service training is vital to the performance they will soon be expected to deliver. Your customers will not expect anything less than good service. If they end up being disappointed, then you will be at the end of the line.
Even their smallest mishaps can affect the way customers come in and out. And there might not be a lot coming in if the front liners cannot deliver according to customer demand. It will not be easy for you to bring back the regulars if they have been disappointed. Therefore, it is so important to establish a team that can help you be a winner in this kind of business venture.
Their satisfaction is basically what makes you stay on top, or at least, as competent as the rest. Winning them over takes more than experience. You have to bank on the skills, drive, motivation and capability of your employees too. Winners are not born, they are made. That may sound cliche, but nevertheless still true.
A boss may not know what exactly what these things are but he can ask help from the experts. If you have been in business long enough, then you know what matters. List the ones that need to be established with the newbies. Assign a department or a group who will show them what to do.
If you do not really know how to train someone, then leave it to the professionals. There are third party companies in charge of a program that helps you get your waiters and waitresses ready before they face the folks. Certification at the end of it will prove they are fit to fill the staff and can be considered part of your team already.
You cannot expect to build champions of a team if your folks does not the heart and talent for it. They can be experts, skills can be taught, but attitude is mostly inherent. A bad apple in the group is going to take away all that you have worked for, or at least, most of it.
Remember that every great team still starts off with whatever raw talent they have. Be mindful of those you hire. Make sure they are good enough to be developed. After that, you need to consider the structure of the program. It needs to be aligned with what your business stands for.
They have to gain some people skills too, because they will be interacting with them all day or all night long. That is what the nature of the job is. Get an organized list on what they need to have knowledge on, before they hit the floor. Not having enough of that, will make customers frustrated because they will not be able to answer questions.
About the Author:
Our food service training is developed for anyone who is interested in working in the catering industry. To know more about our programs, visit this site at http://www.authorizedfoodsafetytraining.com.
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